Pregnancy
101 Thai spa therapists are not able to accommodate guests who are pregnant. It is the guest duty to inform our therapist of any medical condition.
Minimum Age
101 Thai spa therapists are not able to accommodate guests who aged under 18.
Appointment
You can make an appointment with 101 Thai Spa in several ways including through our website, telephone, text, or email or in person.
Please arrive 5-10 minutes before your appointment to get ready for your treatment.
101 Thai spa cannot honour appointments with late arrivals affecting other guests’ appointments. Treatment starting late will finish at the appointed time.
Before your first appointment with us, you will be asked to complete the consultation form as we will not be able to treat you until you have done so. Please allow a few minutes to filling in the form prior to your appointment to avoid any delays which may be counted towards part of your appointment session.
Your information will be kept on our database for 6 months, and you will be asked to complete the consultation form again after your current data is deleted.
Please note that if there are any changes in the information already provided you are responsible to inform us and you may be asked to update your consultation form.
Cancellation & Late Arrival
We require a minimum of 6 hours’ notice to cancel an appointment. You will be liable for the full cost of a session if you fail to attend an appointment without giving enough cancellation notice as above.
If you need to cancel your appointment at short notice due to Covid-19-related symptoms, a long-term medical condition that varies daily, or because you are pregnant, we are happy to review the cost of your treatment on a case-by-case basis.
Late Arrival
It is important to keep to the agreed appointment time and duration. We appreciate that you may sometimes arrive a little late or need to leave earlier than planned. This is fine, but we cannot compensate for the missed time by overrunning or adding time to subsequent appointments.
Health & Safety
Due to the nature of massage therapy and the need for close contact, all 101 Thai Spa therapists will maintain a high standard of personal hygiene. We ask our guests to ensure they maintain a similar level of personal hygiene.
If a therapist is unwell, suffering from a cold, any other infection or general ill health, they will not be allowed to work due to the risk of cross-contamination. This may result in 101 Thai Spa contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.
Guests are asked not to attend a massage session if they are unwell, suffering from a cold, virus infection, or general ill-health. If you are unwell, please contact 101 Thai Spa by email or phone call as soon as you can to rearrange your appointment. Please note that our Cancellation Policy may still apply in such circumstances
Confidentiality
Our client’s details and other information are confidential and are safeguarded by the 101 Thai Spa member of staff on site, stored in the lockable cabinet.
Unless we are required to reveal such information by law, we will not share, sell or distribute any information you provide.
Consultations and guest treatment details will not be discussed with anyone other than the guest unless the guest is under 18 or has a care worker or guardian.
Each therapist working for 101 Thai Spa will have access to these records only for the duration of their contract with 101 Thai Spa, and solely to provide you with the most appropriate treatment.
Personal Belongings
101 Thai Spa, including the therapists, will not be held responsible for the loss or damage of personal items during your time at the 101 Thai Spa premises.
Unacceptable Behaviour
101 Thai Spa holds the right to refuse any treatment if a guest is physically or verbally abusive towards any therapist, staff member or other guests, or demonstrates inappropriate or aggressive behaviour. Such behaviour may result in a partial or total ban from 101 Thai Spa or criminal proceedings against them.